Terms & Conditions
SECTION 1 – PAYMENT METHODS AND PRICING
1.1 Payment Methods
We have a variety of secure payment options available for you:
- Credit Card – We accept Visa and Mastercard online. Orders are processed immediately and sent to our warehouse for packing. This is the fastest way to receive your order and our most popular payment method. Card payments are made via the PayPal log in screen.
- PayPal – We accept PayPal. Simply tick this option on checkout and access your PayPal account through our website. This way, your payment will be processed immediately. If you log into your PayPal account through a generic pathway, we will require up to one business day to identify and confirm your payment.
For Shipped Orders – Once payment has been received, your order is immediately placed in the queue to be packed and shipped in sequence. You will receive email notifications throughout the process as well as tracking details, so that you can easily track your order once shipped.
1.2 Pricing Policy
The products offered by Handcrafted By Kayla are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order in whole or in part. We will process your order once you have registered and we have received your payment details.
All pricing is subject to change without prior notice.
The prices quoted by an Handcrafted By Kayla representative or viewed on www.handcraftedbykayla.com.au are in Australian dollars (AUD) and are fully inclusive of government taxes (GST). International orders will have the GST removed.
SECTION 2 – REFUND POLICY
We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we strive to ensure that they’re sourced or made in line with our customer needs. We understand, however, that sometimes a product may not be what you expect it to be. In that event, we invite you to review the following terms relating to returning a product or making a claim for a refund, credit or replacement product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.
2.1 At a Glance
There are a number of reasons why you might want to return a product or make a claim for a refund, credit or replacement product:
- The product is not conforming to specifications
- You received the wrong product
- You received a damaged product
- Your order got lost in transit by the courier company
- Your delivery was incomplete
Products need to be returned at your cost, in original condition suitable for resale. All claims must be lodged within 7 days of receipt or delivery of goods. In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter.
2.2 Shipping & Delivery
Handcrafted By Kayla offers deliveries to most areas of Australia. Delivery can be overnight, and no more than 7 working days to most parts in Australia from date of dispatch. Please note that not all payment methods are instant. For PayPal, it can take 1 to 3 days for funds to appear in our account, which delays the processing of your order.
Upon delivery, please check completeness and quality of products to ensure you are satisfied with your purchase. A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. We advise all customers to carefully choose an address where someone will be available during normal business hours to receive the goods. If no-one is there, or if the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost if the parcel is returned to us and if you wish to have the shipment returned back to the correct address.
2.3 Claims Process
Claims must be lodged within 7 days of delivery/expected delivery.
Please use our contact us page, and ensure you submit all relevant information, e.g.
- Reason for claim
- Your contact details
- Order number/date
- Delivery method/date
- Product item(s) and description, including quantity of item(s) and batch number of defective items
- Photos showing any defective items AND the package, as it looked when it arrived
Await response from our customer service team. Our team will assess the claim and advise you via phone, chat and/or email about the provisional outcome within 2 business days.
If we request the return of products, customer service will issue you with a Return Authorisation (RA) number. If you return your goods without the RA number, Handcrafted By Kayla will not be liable for any return delivery charges. Upon receipt of the RA number, you will be advised of the best return shipping address for your goods. Please return these within 7 days and ensure the RA number is written on each box and all items are packed safely. Where possible, all products should be packed in the original, unmarked packaging, including any instructions or documentation that shipped with the product. Broken items will not be refunded if packaging was inadequate.
If, upon inspection, Handcrafted By Kayla approves your claim, please pay any outstanding fees if applicable.
You will then receive a credit that can be used towards a future purchase(s). Or – for claims regarding missing or defective goods – you can choose to receive replacement products (if sufficient stock is available) or a refund.
All refunds will be at the sole discretion of Handcrafted By Kayla No claims will be accepted if the product has been damaged or abused through misuse.
2.4 Receiving Credits, Refunds or Replacement Products
If we issue a refund, these get reviewed by management and then processed by our accounts department. It can therefore take up to 2 weeks for funds to appear in your bank account.
If we approve the dispatch of replacement product(s), and have stock readily available, these will be shipped within 2 business days following approval.
2.5 Cancellation of Orders
If your order has not been paid for and not been picked and packed, your order can be cancelled with no penalty.
Should you wish to add additional items to your order, you will have to place a separate order online. This new order will then be shipped separately in sequence.
The www.handcraftedbykayla.com.au website is owned and operated by Handcrafted By Kayla. The goal of the website is to provide access to a range of products for sale and delivery to anywhere in Australia.
4.2 Legal Capacity to Transact
If you are a minor (under the age of eighteen), you cannot place orders with Handcrafted By Kayla. By accepting these terms and conditions you are acknowledging that you are over the age of eighteen years. Should Handcrafted By Kayla suffer any damages or any other losses as a result of a minor making a transaction, Handcrafted By Kayla reserves the right to seek any compensation for losses from the parents or guardians of the minor who placed the order(s) with Handcrafted By Kayla.
4.3 Product Guarantee
Handcrafted By Kayla only offers original products and attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Handcrafted By Kayla itself is not as described, your sole remedy is to return it in unused condition.
All copyrights, trademarks and other intellectual property rights in the design, layout, wording and concepts of this website are reserved to Handcrafted By Kayla. Any copying of the design, layout, wording, concepts or other unauthorised use will infringe our rights.
Trade marks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. Handcrafted By Kayla does not claim to own any of these trademarks, copyrights, brands or product names nor does it claim that Handcrafted By Kayla is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.
Disclaimer of warranties and limitation of liability. This site is provided by Handcrafted By Kayla on an “as is” and “as available” basis.
Handcrafted By Kayla cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss in connection with the operation of this website or purchase. We are unable to confirm that the information set out in this website is totally accurate or complete. This website may from time to time contain links to other websites on the Internet. We are not responsible for the availability or content of those websites.
Handcrafted By Kayla makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Handcrafted By Kayla disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Handcrafted By Kayla does not warrant that this site, its servers, or e-mails sent are free of viruses or other harmful components. Handcrafted By Kayla will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties. They shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.
We welcome your comments. If you have any questions or concerns about our terms and conditions, please contact us.